Plan, Do, Check, Act - PDCA by Deming

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Plan-Do-Check-Act

Plan-Do-Check-ActA Problem Solving Process

PLAN Step 1: Identify The Problem

  • Select the problem to be analyzed
  • Clearly define the problem and establish a precise problem statement
  • Set a measurable goal for the problem solving effort
  • Establish a process for coordinating with and gaining approval of leadership

PLAN Step 2: Analyze The Problem

  • Identify the processes that impact the problem and select one
  • List the steps in the process as it currently exists
  • Map the Process
  • Validate the map of the process
  • Identify potential cause of the problem
  • Collect and analyze data related to the problem
  • Verify or revise the original problem statement
  • Identify root causes of the problem
  • Collect additional data if needed to verify root causes

DO Step 3: DevelopSolutions

  • Establish criteria for selecting a solution
  • Generate potential solutions that will address the root causes of the problem
  • Select a solution
  • Gain approval and supporter the chosen solution
  • Plan the solution

DO Step 4: Implement a Solution

  • Implement the chosen solution on a trial or pilot basis
  • If the Problem Solving Process is being used in conjunction with the Continuous
  • Improvement Process, return to Step 6 of the Continuous Improvement Process
  • If the Problem Solving Process is being used as a standalone, continue to Step 5

CHECK Step 5: Evaluate The Results

  • Gather data on the solution
  • Analyze the data on the solution

    Achieved the Desired Goal?
    If YES, go to Step 6.
    If NO, go back to Step 1.

ACT Step 6: Standardize The Solution (and Capitalize on New Opportunities)

  • Identify systemic changes and training needs for full implementation
  • Adopt the solution
  • Plan ongoing monitoring of the solution
  • Continue to look for incremental improvements to refine the solution
  • Look for another improvement opportunity