Plan-Do-Check-Act
Plan-Do-Check-ActA Problem Solving Process
PLAN Step 1: Identify The Problem
- Select the problem to be analyzed
- Clearly define the problem and establish a precise problem statement
- Set a measurable goal for the problem solving effort
- Establish a process for coordinating with and gaining approval of leadership
PLAN Step 2: Analyze The Problem
- Identify the processes that impact the problem and select one
- List the steps in the process as it currently exists
- Map the Process
- Validate the map of the process
- Identify potential cause of the problem
- Collect and analyze data related to the problem
- Verify or revise the original problem statement
- Identify root causes of the problem
- Collect additional data if needed to verify root causes
DO Step 3: DevelopSolutions
- Establish criteria for selecting a solution
- Generate potential solutions that will address the root causes of the problem
- Select a solution
- Gain approval and supporter the chosen solution
- Plan the solution
DO Step 4: Implement a Solution
- Implement the chosen solution on a trial or pilot basis
- If the Problem Solving Process is being used in conjunction with the Continuous
- Improvement Process, return to Step 6 of the Continuous Improvement Process
- If the Problem Solving Process is being used as a standalone, continue to Step 5
CHECK Step 5: Evaluate The Results
- Gather data on the solution
- Analyze the data on the solution
Achieved the Desired Goal?
If YES, go to Step 6.
If NO, go back to Step 1.
ACT Step 6: Standardize The Solution (and Capitalize on New Opportunities)
- Identify systemic changes and training needs for full implementation
- Adopt the solution
- Plan ongoing monitoring of the solution
- Continue to look for incremental improvements to refine the solution
- Look for another improvement opportunity